[JOBS] Entry-level Call Centre Agent Recruitment in Abuja


Entry-level Call Centre Agent Recruitment in Abuja


Prepaid Medicare Services Limited is a leading Health Maintenance Organisation (HMO) and a major player in the Nigeria Health Insurance Industry with Head Office in Abuja seeks to fill the under-listed positions with competent, experienced and dedicated individuals.

We are recruiting to fill the position of:

Job Position: Call Centre Agent

Ref: CCA-ABJ-01-17
Job Location: Abuja
Job Summary


    To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
    Modelling effective communication skills, call centre agents must be knowledgeable about the products and services of Prepaid Medicare Services Ltd HMO.

Key Responsibilities

Include the following. Other duties may be assigned:

    Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.
    Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
    Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
    Explain benefits, eligibility status, enrolment processing procedures and status of authorizations and referrals to callers.
    Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls).
    Process complaints, following established guidelines.
    Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
    Answer calls professionally and respond to customer inquiries
    Identify and escalate priority issues.

Required Skills

    Good Typing Skills
    Attention to detail
    Professional development through participation in continuing education and professional Organizations.
    Good verbal and written communication skills
    Must be Conversant with the HMO processes and Maintenance
    Must also be good in Coordination, Listening, Scheduling and Teamwork
    Must possess good administrative skills
    Superior problem solving skills
    Ability to explain detailed instructions articulately and clearly
    Ability to analyse Information promptly
    Exceptional customer services skills
    Proficient in relevant computer applications
    Knowledge of customer service principles and practices
    Knowledge of call centre telephony and technology
    Relevant product knowledge

Requirements


    Minimum of an OND in any of the Sciences, Marketing, Insurance or any other relevant field
    HMO Experience is necessary
    Knowledge of the operations of the National Health Insurance Scheme (NHIS) will be an added advantage
    Excellent customer relationship skills
    Good communication/presentation skills (both oral and written)
    Ability to communicate effectively in both oral and written English language
    Must be a team player, able to build and maintain effective and collaborative sales and marketing network
    Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders

Deadline
20th January, 2017.

 Apply Here
All qualified candidates should send their application and CV's to: hr@prepaidmedicareng.com
Or
Via Post, addressed to:
The Admin/HR Manager,
Prepaid Medicare Services Limited (Head Office),
Suite F6, Wing C,
3rd Floor, ABM Plaza, (Opposite Utako Market),
Plot Nos 23 Ekukinam Street,
Off Obafemi Awolowo Way,
Utako District,
Abuja.

Note: Use Job Title and Job Reference as subject of your email/letter.


[JOBS] Entry-level Call Centre Agent Recruitment in Abuja  [JOBS] Entry-level Call Centre Agent Recruitment in Abuja Reviewed by InoutNaija Staff on 23:26:00 Rating: 5
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